FAQ for Please Help Me

How do I apply to get help for me and my family?

To apply for help for yourself, your family or on behalf of people you know, you must fill out the Please Help Me form as much as possible. Then a staff member of Please Help Me will contact you either by email or by phone. If we determine that we can help, then we will set up an interview for us to talk to the people in need. After the interview, we will have an internal meeting among our directors to decide if we can help you or your family and what routes we are going to take in helping you and your family.

What are your opening hours?

We are operated by volunteers, therefore we do not have set opening hours. We respond to requests and applications as they come as soon as we can. Your first point of contact with us will be through our contact form of various types. The hours we operate vary to suit the schedules of individual people we are helping as well as our staff volunteers. So, fill out our form as soon as you can to give our staff more time to respond.

When should I expect to hear back after I submit the application form?

If it is the first time you have contacted us, you should allow 24-48 hours for us to respond at the fastest. We do get showered by applications so if we feel we can help you rectify your situation fast, we will respond sooner.

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